Dropped off a purse that needed a strap fixed Sep 26th 2012. After numerous phone calls and continually being told to call back, I picked my purse up after 2-1/2 months in this guy's shop. He told me he "doesn't make any money" on purses. I guess that makes it excusable to keep someone's property for over 2 months, continue to put the customer off and then belittle me because he wouldn't make any money. The guy is rude and has no idea how to provide good customer service.