I thought best to use a travel agency for a special trip for wife and I. At first glance it appeared they got us a slightly better deal then could find myself online. It wasn't until looked into specific aspects of the package that found the reason they could shave a few hundred off the package was by using sub standard airline. Was very specific that wanted a good experience over cost shaving. Well now find myself fighting to salvage a trip because of incompetent agent. One would think that when spending 4k for a domestic 5 day trip that would get treated better and not have some shaddy airline be used. Guess its best to do all the booking oneself and not use a agency.